Terms of service

1. About Youze Africa

Youze Africa is an independent cross-border shopping and logistics service at 1 Portal Road, Highlands, Harare. When you order, we buy the goods from the South African store on your behalf, in our own name, ship them to Harare, and hand them over or deliver them to you.

We are not affiliated with any store shown on our website. Store names only tell you where a product is sold, and all trademarks belong to their owners.

These terms cover personal orders placed on youzeafrica.com, in your account at app.youzeafrica.com, or through our WhatsApp. Youze for Business accounts follow the terms agreed with each business. By creating an account or placing an order, you agree to these terms and to our Privacy policy.

2. Your account

• You need a free account to place an order. You can ask for a quote without one.
• You must be 18 or older, use your real name and a phone number or email address that is yours, and keep your password to yourself.
• We may suspend an account that is used for fraud or abuse.

3. Prices and quotes

• Every price is in US dollars, landed in Harare. It includes buying the item in South Africa, shipping it to Zimbabwe and our handling.
• We work it out from the store's own price: store price in rand × our fee ÷ the quote rate. The fee is ×1.5 on the store price (×1.6 for items under R500, and a few categories carry a higher fee). The quote rate is the live market rate less R0.20 per US dollar, refreshed every 6 hours.
• Leaflet prices are the store's promotion for the dates shown. “Was” and “save” amounts are as printed in the store's leaflet.
• Some items are priced by our team before you can pay: bulky or special items such as big TVs, fridges, washers, furniture and liquor; more than 10 of one item; products from stores we can't price instantly; and prices you type into the calculator, which our team checks against the store first.
• If a store's price has changed by the time you check out, our team confirms the price before you pay.
• WhatsApp quotes are valid for 2 days.

4. Placing an order: the 48-hour price hold

• When you place an order, its price is held for 48 hours. Pay the deposit within that time to confirm your order.
• If no deposit arrives in time, the order expires. You can re-price it in your account in one click, at that day's prices.
• If you have told us you've paid (by tapping “I've paid”), the order waits for our check instead of expiring.
• On 0% deposit products there is no deposit to pay: we start buying as soon as you order.
• Stock is not reserved until we buy it (see section 6).

5. Deposit and payment

• The standard deposit is 50% of the goods. Selected promotional products need 0% deposit, and the deposit can differ with the size of the order. You always see the exact deposit before you order.
• The deposit only ever covers the goods. The balance, plus any delivery fee, is paid on collection or delivery, before the goods are handed over.
• Pay by EcoCash, InnBucks, Mukuru, bank transfer or USD cash at 1 Portal Road, with your order number as the reference, then tap “I've paid” in your account. A payment counts once our team has confirmed it.
• We don't take card payments online, and we never ask for your PIN or passwords.

6. Buying in South Africa: stock and price changes

Once your deposit is confirmed, we buy your goods from the store. Stores can sell out, end a promotion early or change a price before we buy. If that happens, we WhatsApp you before buying that item, and you choose:

• a similar item, which we quote first;
• the same item at the store's new price, if it is still available; or
• a full refund of what you paid for that item, by the method you paid with, within 7 days.

The rest of your order goes ahead as normal.

7. Collection and delivery

• Collection is free at 1 Portal Road, Highlands, Harare. We WhatsApp you when your order is ready.
• Delivery is charged by zone, and the fee for your area shows at checkout. You can switch between collection and delivery in your account until your order is ready for collection or out for delivery.
• Typical turnaround is 1–2 weeks after your deposit is confirmed, depending on the store's stock and the shipping schedule. It is an estimate, not a guarantee.
• Please check your goods when you collect them or when they are delivered.

8. Cancelling an order

• Until we have bought your goods, you can cancel on WhatsApp and we refund what you paid, by the method you paid with, within 7 days.
• Once we have bought your goods in South Africa, the order can no longer be cancelled.
• An order whose price hold ends without a deposit simply expires: there is nothing to cancel or pay.

9. Faults, damage and warranties

• Warranties are the manufacturer's or the store's, not ours. Some can only be claimed in South Africa. Contact us and we will help you claim; if an item has to go back to South Africa, we tell you any cost first.
• If an item arrives damaged or is not what you ordered, WhatsApp us within 48 hours of collection or delivery, with a photo. We will replace it or refund what you paid for it.

10. Our responsibility to you

• We are responsible for buying what you ordered, shipping it, and handing it over or delivering it in the condition we received it from the store.
• We are not responsible for delays or losses caused by things outside our control, such as store delays, border or customs hold-ups and shipping disruptions. We keep you updated on WhatsApp when they happen.
• Our total responsibility for an order is limited to the amount you paid us for it.
• Nothing in these terms takes away rights you have under Zimbabwean consumer protection law that cannot be excluded.

11. Changes, the law and contact

We may update these terms. The version on this page when you place an order applies to that order.

These terms are governed by the laws of Zimbabwe. If something goes wrong, please talk to us first: most problems are sorted out quickly on WhatsApp.

Address

1 Portal Road, Highlands, Harare, Zimbabwe

Email

hello@youzeafrica.com

WhatsApp

+263 71 692 3305