1. How to ask
Send us the words DELETE MY DATA in either of these ways:
On WhatsApp
Send DELETE MY DATA to +263 71 692 3305 from the number on your account, or the number you chatted with us from.
By email
Email hello@youzeafrica.com from the email address on your account, with DELETE MY DATA as the subject.
Writing from a different number or email? Say so in your message. Before we erase anything, we confirm the request with the number or email we have on file, so nobody else can delete your account.
2. What happens next
Our team confirms it's you
We reply on the same channel. If the request didn't come from the number or email on your record, we check with that number or email first.
We check your orders
Any open order must be completed or cancelled first. We tell you if one is open and help you close it.
We erase your data
Within 30 days of confirming it's you, once nothing is open.
Your last message from us
Right before we erase it, you get a last message on WhatsApp or by email, wherever you asked from, saying your data is being erased. Once it is erased we no longer have your number or email, so that is the last message you get from us.
3. What we erase
Erased
- Your account: name, phone number and email address, plus your town and any notes about you.
- Your login: password and any access code.
- The delivery addresses on your orders, and the notes and payment references you gave us.
- Your WhatsApp chats with us: the message text, and the photos, screenshots and files we stored.
Kept, anonymised
- Order numbers, items, amounts, payments and dates.
- Kept for accounting and tax records (six years), no longer linked to your name, number or email.
4. What we keep, and why
The law requires us to keep records of our sales and payments. So we keep the order and payment amounts, but we remove everything that identifies you. After that, we can't link those records back to you: we can't show you old orders, re-price them or answer questions about them.
If you sign up again later, you start with a new, empty account.
5. Open orders come first
If an order is still open (waiting for a price or a deposit, being bought, on its way, or waiting for collection or delivery), we need your details to hand it over or refund you. It must be completed or cancelled before we can erase your data. Tell us in your request and we'll help you close it; the 30 days start once nothing is open.
The same goes if your number or email is also on a Youze for Business account: business records follow that business's agreement with us, so we sort that out with you first.
6. Copies outside our system
- WhatsApp: the chat stays on your own phone until you delete it there, and Meta handles WhatsApp's own copies under its privacy policy.
- Backups: our host keeps daily backups for about a week. Erased data drops out of them as they are replaced.
- Our service providers: anything they handled for us (see who handles it for us) is kept and deleted under their own terms.
- Your browser: your cart and display settings stay on your device until you clear your browser's data for youzeafrica.com.
7. Other choices
- Something wrong in your details? Ask us to correct it instead.
- Want a copy first? Ask for a copy of your data before we erase it.
- Just want fewer messages? We only message you about your quotes, orders and account.
Your rights are set out in full in our Privacy policy.
8. Questions
- +263 71 692 3305
- Address
- 1 Portal Road, Highlands, Harare, Zimbabwe